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Contact Centre

Adviser Assist

For all general enquiries. For personalised assistance contact your BDM or State Sales Offices.

 

Risk Insurance: 1800 805 686 

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send a risk insurance enquiry to Adviser Assist

 

 

Guaranteed Annuities: 1800 624 100 

Mon-Fri 8.30 am - 6.00 pm (Sydney time)

Send a Guaranteed Annuities enquiry to Adviser Assist

 

 

Investment Growth Bond: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)

 

 

 

Customer Enquiries

For applicant / policyholder enquiries.


Risk Insurance: 13 1056

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send a risk insurance enquiry to Customer Enquiries


Guaranteed Annuities: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)

Send a Guaranteed Annuities enquiry to Customer Enquiries


Investment Growth Bond: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)



Policy Administration

LNBApplications@cba.com.au – For applications; Replacements.

LNBAdmin@cba.com.au - Existing policy; for cover increases, e.g. increase sum insured, decrease waiting period etc.

LNBReturnedCorro@cba.com.au – For specific information regarding an application including cases in suspense; outstanding requirements and documents.

RAAlterations@cba.com.au - Alterations e.g. Reduction in sums insured, removal of indexation, new direct debit/credit card/super rollover details, beneficiary changes, address/phone changes, Change of ownership, Work Test requirements and Notice of Intent.

RACancellations@cba.com.au - Policy cancellations.

cservice@cba.com.au - General enquiries asking for further information.

Phs.authorities@cba.com.au - Third Party authorities.

 

 

Underwriting

1800 257 328

Pre-assessments for increases and additions to existing cover. Review of modified policies terms e.g. loadings and exclusions.

Underwriting concierge CIUWqueries@cba.com.au

 

Claims

1800 221 516

For all claims enquiries.

Ipclaims@cba.com.au - Any existing IP claim information or requirements.

Tpdtraumaclaims@cba.com.au - Any existing Trauma, TPD and Terminal Illness claim information or requirements.

GAFSSydClaimsDeaths@cba.com.au - Any existing Life claim information or requirements.

 

For more on our  award winning Back to Wellness program, visit our Claims page.

 

Retail Distribution Team

Sharon Conduit

Sharon Conduit - Client Retention Manager

QLD/WA/SA/NT

Mobile: 0414 442 572

Email: sharonm.conduit@cba.com.au

Sharon joined the CBA group in 1987 and has an extensive knowledge of the financial services industry. She supports advisers with product knowledge, insurance strategies, and company updates. Sharon excelled in meeting the insurance needs of clients when she was a financial planner. She now brings those great skills and enthusiasm to her role of Client Relationship Manager.

 

Stephen Mason

Stephen Mason - Client Retention Support

QLD/WA/SA/NT

Mobile: 0423 042 659

Email: stephen.mason@cba.com.au

Stephen has been with the Commonwealth Bank Group since 2011, supporting both employed and self-employed financial advisers during his time with BW Financial Advice and Financial Wisdom. During his tenure with the Group, Stephen has also worked for Bankwest Business, maintaining Anti-Money Laundering and Counter-Terrorism Financing compliance measures. Stephen has also supported employed banking and is a strong advocate for the Wealth Management industry. Stephen supports the Client Retention Managers and financial advisers with quote requests, documents and support with existing business adjustments.

 

Rod Forrest

Rod Forrest - Client Retention Manager

NSW/ACT/VIC/TAS

Mobile: 0427 155 202

Email: rforrest@cba.com.au

Rod supports advisers with product knowledge, insurance strategies, and company updates. Rod joined CommInsure in November 2012, he previously spent 6.5 years as a Risk Insurance Adviser within a business he part owned. Rod has held various roles including senior management roles, in both small and large dealer groups and spent 14 years in Mercantile Mutual.

 

Filiz Aslan

Filiz Aslan - Client Retention Support

NSW/ACT/VIC/TAS

Mobile: 0428 851 059

Email: filiz.aslan@cba.com.au

Filiz Aslan is the Client Retention Support for NSW/ACT and VIC/TAS. Filiz has more than 15 years at CommInsure and supports advisers with quote requests, documents and support with existing business adjustments, and managing complex cases. Filiz can be contacted at Filiz.Aslan@cba.com.au or on 0428 851 059.

 

Agency - Distribution Remuneration

02 9303 7155

For all commission enquiries.

E-mail: commissions@comminsure.com.au

 

Adviser Technology Helpdesk

1800 240 405

For all technical support, website access and software enquiries.

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send an enquiry to Adviser Technology Helpdesk.


Insurance Tech

CommInsure advisers now have access to technical support provided by the AIA technical team.

You can find out more here, including technical videos, resources, and access to technical advice support.

Financial advisers can send their technical queries to the AIA tech team, tece@aia.com.au.

For customers looking for support please call CommInsure on 13 1056, Mon-Fri 8.00 am - 6.00 pm (AEST/AEDT), or contact your financial adviser.

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