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Contact Centre

Adviser Assist

For all general enquiries. For personalised assistance contact your BDM or State Sales Offices.


Risk Insurance: 1800 805 686 

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send a risk insurance enquiry to Adviser Assist



Guaranteed Annuities: 1800 624 100 

Mon-Fri 8.30 am - 6.00 pm (Sydney time)

Send a Guaranteed Annuities enquiry to Adviser Assist



Investment Growth Bond: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)




Customer Enquiries

For applicant / policyholder enquiries.

Risk Insurance: 13 1056

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send a risk insurance enquiry to Customer Enquiries

Guaranteed Annuities: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)

Send a Guaranteed Annuities enquiry to Customer Enquiries

Investment Growth Bond: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)

New Business

1800 805 686

For New Business enquiries. - New applications; Replacements. - Existing policy; increase risk amendments, increase risk adjustments e.g. increase sum insured, decrease waiting period etc. or - New business admin, specific information regarding New Business application cases in suspense; outstanding requirements and documents.

Existing Business

1800 805 686

For Existing Business enquiries. - Alterations e.g. Reduction in sums insured, removal of indexation, new direct debit/credit card/super rollover details, beneficiary changes, address/phone changes. - Policy cancellations. - General information. - Third Party authorities.


1800 257 328

Pre-assessments for potential applications, loading/exclusion reviews. - NSW pre-assessments. - VIC, TAS, SA and NT pre-assessments. - QLD pre-assessments. - WA pre-assessments.


For more on our Tele-interview service, visit our Tele-interview page.



1800 221 516

For all claims enquiries. - Hypothetical questions. - Any existing IP claim information or requirements. - Any existing Trauma, TPD and Terminal Illness claim information or requirements. - Any existing Life claim information or requirements.


For more on our  award winning Back to Wellness program, visit our Claims page.


State Sales Offices

For assistance with new business enquiries; WriteAway assistance and General product information.

State Contact Phone Email
NSW / ACT Filiz Aslan - Business Development Associate
Robyn Oakes - Business Development Associate
0428 851 059 - Filiz
0405 447 039 - Robyn
QLD Pam Evans - Business Development Associate
Cassy Mazzoleni - Business Development Associate
1800 006 557
VIC / TAS Rita Biro - Business Development Associate
Megan Prescott - Business Development Associate (Wed/Thur/Fri)
03 8628 5649
WA / SA / NT Stephen Mason - Business Development Associate 08 9218 5347

Agency - Distribution Remuneration

02 9303 7155

For all commission enquiries.



Adviser Technology Helpdesk

1800 240 405

For all technical support, website access and software enquiries.

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send an enquiry to Adviser Technology Helpdesk.


Contact InsuranceTech for specific technical enquiries regarding personal risk insurance products, annuities, IGB and legislation. 

Mon-Fri 9.00 am - 5.00 pm (Sydney time)

Send an enquiry to InsuranceTech team 


National Office

National Office

Level 7, 11 Harbour Street Sydney NSW 2000


Olivia Sarah-Le Lacheur

Head of Life Distribution

Mob: 0417 209 310


Olivia has been in financial services for over 20 years. Specialising in insurance, she has worked in business development, practice management, adviser recruitment, business protection, technical and national account management. Having worked for CommInsure for over 10 years she has a great understanding of product, pricing, marketing, administration, underwriting, claims and technical services and can use this expertise to drive results for advisers and licensees.