Contact us


I'm an adviser looking for solutions for my customers.

I'm looking for personal products.

Contact Centre

Adviser Assist

For all general enquiries. For personalised assistance contact your BDM or State Sales Offices.


Risk Insurance: 1800 805 686 

Mon-Fri 8.00 am - 6.00 pm (AEST/AEDT)

Send a risk insurance enquiry to Adviser Assist



Guaranteed Annuities: 1800 624 100 

Mon-Fri 8.30 am - 6.00 pm (AEST/AEDT)

Send a Guaranteed Annuities enquiry to Adviser Assist



Investment Growth Bond: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (AEST/AEDT)



Customer Enquiries


For applicant / policyholder enquiries.


Risk Insurance: 13 1056

Mon-Fri 8.00 am - 6.00 pm (AEST/AEDT)

Send a risk insurance enquiry to Customer Enquiries



Guaranteed Annuities: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (AEST/AEDT)

Send a Guaranteed Annuities enquiry to Customer Enquiries


Investment Growth Bond: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (AEST/AEDT)






New Business

1800 805 686

For New Business enquiries. - New applications; Replacements. - Existing policy; increase risk amendments, increase risk adjustments e.g. increase sum insured, decrease waiting period etc. or - New business admin, specific information regarding New Business application cases in suspense; outstanding requirements and documents.

Existing Business

1800 805 686

For Existing Business enquiries. - Alterations e.g. Reduction in sums insured, removal of indexation, new direct debit/credit card/super rollover details, beneficiary changes, address/phone changes. - Policy cancellations. - General information. - Third Party authorities.


1800 257 328

Pre-assessments for potential applications, loading/exclusion reviews. - NSW/ACT pre-assessments. - VIC/TAS pre-assessments. - QLD/WA/SA/NT pre-assessments.


For more on our Tele-interview service, visit our Tele-interview page.


Tele Underwriting

1800 846 189

For all new and existing Tele Interview booking enquiries

Mon-Fri 8:00 am – 8:00 pm (AEST/AEDT)

Send an email to the Tele Underwriting Team



1800 221 516

For all claims enquiries. - Any existing IP claim information or requirements. - Any existing Trauma, TPD and Terminal Illness claim information or requirements. - Any existing Life claim information or requirements.


For more on our  award winning Back to Wellness program, visit our Claims page.


State Sales Offices

For assistance with new business enquiries; WriteAway assistance and General product information.

State Contact Phone Email
NSW / ACT Filiz Aslan - Business Development Associate
0428 851 059
QLD Cassy Mazzoleni - Business Development Associate
0436 945 120
VIC / TAS Megan Prescott - Business Development Associate (Tues/Wed/Thur/Fri) 0477 399 155
WA / SA / NT Stephen Mason - Business Development Associate 0423 042 659

Agency - Distribution Remuneration

02 9303 7155

For all commission enquiries.



Adviser Technology Helpdesk

1800 240 405

For all technical support, website access and software enquiries.

Mon-Fri 8.00 am - 8.00 pm (AEST/AEDT)

Send an enquiry to Adviser Technology Helpdesk.



Insurance Tech

CommInsure advisers now have access to technical support provided by the AIA technical team.

You can find out more here, including technical videos, resources, and access to technical advice support.

Financial advisers can send their technical queries to the AIA tech team,

For customers looking for support please call CommInsure on 13 1056, Mon-Fri 8.00 am - 6.00 pm (AEST/AEDT), or contact your financial adviser.