Contact Centre

Adviser Assist

For all general enquiries. For personalised assistance contact your BDM or State Sales Offices.


Risk Insurance: 1800 805 686 

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send a risk insurance enquiry to Adviser Assist


Guaranteed Annuities: 1800 624 100 

Mon-Fri 8.30 am - 6.00 pm (Sydney time)

Send a Guaranteed Annuities enquiry to Adviser Assist


Investment Growth Bond: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)



Customer Enquiries

For applicant / policyholder enquiries.


Risk Insurance: 13 1056

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send a risk insurance enquiry to Customer Enquiries


Guaranteed Annuities: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)

Send a Guaranteed Annuities enquiry to Customer Enquiries


Investment Growth Bond: 1800 624 100

Mon-Fri 8.30 am - 6.00 pm (Sydney time)



New Business

1800 805 686

For New Business enquiries.

LNBApplications@cba.com.au - New applications; Replacements.

LNBBenefitadjustments@cba.com.au - Existing policy; increase risk amendments, increase risk adjustments e.g. increase sum insured, decrease waiting period etc.

LNBAdmin@cba.com.au or LNBReturnedCorro@cba.com.au - New business admin, specific information regarding New Business application cases in suspense; outstanding requirements and documents.



Existing Business

1800 805 686

For Existing Business enquiries.

RAAlterations@cba.com.au - Alterations e.g. Reduction in sums insured, removal of indexation, new direct debit/credit card/super rollover details, beneficiary changes, address/phone changes.

RACancellations@cba.com.au - Policy cancellations.

cservice@cba.com.au - General information.

Phs.authorities@cba.com.au - Third Party authorities.

Underwriting

1800 257 328

Pre-assessments for potential applications, loading/exclusion reviews.

Preassessments_NSW@cba.com.au - NSW pre-assessments.

Preassessments_VIC@cba.com.au - VIC, SA and NT pre-assessments.

Preassessments_QLD@cba.com.au - QLD pre-assessments.

Preassessments_WA@cba.com.au - WA pre-assessments.

Claims

1800 221 516

For all claims enquiries.

RetailAdviceServices-ClaimsAdmin@cba.com.au - Hypothetical questions.

Ipclaims@cba.com.au - Any existing IP claim information or requirements.

Tpdtraumaclaims@cba.com.au - Any existing Trauma, TPD and Terminal Illness claim information or requirements.

GAFSSydClaimsDeaths@cba.com.au - Any existing Life claim information or requirements.

State Sales Offices

For assistance with new business enquiries; WriteAway assistance and General product information.

State Contact Phone Email
NSW / ACT Filiz Aslan - Business Development Associate
Antonia Maiolo - Business Development Associate
0428 851 059 - Filiz
0475 965 475 - Antonia
nswactsales@comminsure.com.au
QLD Pam Evans - Business Development Associate
Cassy Mazzoleni - Business Development Associate
1800 006 557 qldsales@comminsure.com.au
VIC / TAS Rita Biro - Business Development Associate 03 8628 5649 victassales@comminsure.com.au
WA Hayley Jaggard - Business Development Associate 08 9218 5347 wastatesales@comminsure.com.au
SA / NT Linda Taylor - Business Development Associate 08 8418 5747 sasales@comminsure.com.au

Agency - Distribution Remuneration

02 9303 7155

For all commission enquiries.

E-mail: independentafsl@colonialfirststate.com.au

Adviser Technology Helpdesk

1800 240 405

For all technical support, website access and software enquiries.

Mon-Fri 8.00 am - 8.00 pm (Sydney time)

Send an enquiry to Adviser Technology Helpdesk.


InsuranceTech

1800 761 067

Contact InsuranceTech for specific technical enquiries regarding personal risk insurance products, annuities, IGB and legislation. 

Mon-Fri 9.00 am - 5.00 pm (Sydney time)

Send an enquiry to InsuranceTech team 

National Office

National Office

Level 7, 11 Harbour Street Sydney NSW 2000

Olivia

Olivia Sarah-Le Lacheur

Head of Life Distribution

Mob: 0417 209 310

Email: osarah-lelacheur@comminsure.com.au

Olivia has been in financial services for over 20 years. Specialising in insurance, she has worked in business development, practice management, adviser recruitment, business protection, technical and national account management. Having worked for CommInsure for over 10 years she has a great understanding of product, pricing, marketing, administration, underwriting, claims and technical services and can use this expertise to drive results for advisers and licensees.

Roger

Roger Down

National Sales Development Manager

Mob: 0414 638 815 

Email: rdown@comminsure.com.au

Roger has 32 years industry experience, 20 of those years with CommInsure’s predecessor company Colonial. He has worked in sales, sales management, sales training and marketing of financial services for 26 years. Roger has worked as an adviser in retail and corporate markets. He was Sales Manager of one of Colonial’s most successful national sales teams based at Hurstville, Sydney. He then held senior sales management roles, recruiting & working with advisers nationally. He holds a Diploma in Life Insurance from the Australian Insurance Institute. Roger returned to CommInsure in July 2007.

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